Privacy Policy

Your Privacy is Our Priority

At Golden Touch Home Care, we are committed to protecting the privacy and security of the personal and health information of our clients and their families. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We only collect information that is necessary to provide high-quality home care services and to communicate with you effectively. This may include:

• Personal Identifiers: Name, email address, phone number, and home address provided through our contact forms.
• Health Information: Details regarding a loved one’s care needs, medical reminders, or physical requirements shared during consultations.
• Payment Information: Data required to process Medicaid or Private Pay
• Technical Data: Basic information such as your IP address or browser type used to improve our website experience.

How We Use Your Information

We use the information we collect to ensure your family receives the “Golden Touch” standard of care. Specific uses include:

• Coordinating and personalizing your home care plan.
• Communicating with you regarding scheduling, updates, or health reminders.
• Processing billing and verifying insurance or Medicaid eligibility.
• Improving our services and website functionality based on your feedback.

Protecting and Sharing Your Data

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

• Service Coordination:
  Sharing necessary details with the specific caregivers assigned to your home.
• Legal Compliance:
  When required by law or to protect the safety and rights of our clients and staff.
• Billing: Sharing information with Medicaid or financial institutions to process payments.

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

Your Rights and Choices

You have the right to:

• Request a copy of the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Opt-out of any marketing communications or newsletters at any time.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

Golden Touch Home Care
2851 S Parker Rd suite #561, Aurora, Colorado 80014
Phone: +1 (720) 825-7473